Insider Predictions on the Apple Singapore Store – 4 Reasons Why We Aren’t Overly Excited

Apple Singapore Store is finally opening on our shores. That is long wait by many Apple fans and aficionados. One common reason why so many fans are hoping that Apple will open a store in Singapore is that the shopping experience of Apple Authorised resellers in Singapore pales in comparison to actual Apple run stores overseas.

Apple Singapore Store

Apple Singapore Store

Flagship Apple stores overseas are manned by staff who are friendly and have better product knowledge. The stores are also vastly bigger, have impeccable interior designs and are better stocked with Apple inventory. This means you can almost get any Apple product in their store. All these contribute to a good shopping experience.

We at Mac Plus are a little ambivalent about the opening though. Here is the low down of what to expect, and our very own predictions based on insider information.

The Good

1. Singapore’s Apple Orchard Road Store will focus on the retail experience

According to eagle-eyed netizens, Apple Singapore has been hiring service personnel for the store since Nov 2016. As on now, 17 May 2016, the jobs postings consists of solely service personnel. Positions for Apple Certified Technicians were not available.

Apple Jobs in Singapore

Apple Jobs in Singapore

According to an source close to an Apple Authorised Reseller that Mac Plus had dealings with, Apple Singapore primary focus in Singapore is sales and frontline service quality, not repairs. They were aware of the poor service (rated 2 stars on google) that Apple Authorised Service Providers are providing, but did not take active steps to address the issue.

2. Promotions such as Back to School and education pricing will finally be available in Singapore’s retail store

Apple’s well know Back-to-school promotion typically bundles free accessories with the purchase of a Mac at educational pricing. The promotion typically runs every year, but for students or MOE teachers in Singapore, the only way to get a Mac with an educational discount is through the online Apple Store or the Campus Stores in NUS, SMU and ITE Central run by Sapura. The marketing efforts by Sapura is so lacking that we could not find a list of all the campus stores in Singapore anywhere on the web.

Apple Back to School Promotion 2016

Apple Back to School Promotion in 2016

The Not-So-Good

3. They will still be staffed by locals

This is our guess based on the recruitment placements found on Apple’s website. All the jobs listed are sales, retail, and customer service related. According to a source familiar with the matter, it appears that a number of ex-staff who were working for the Authorised Resellers were the people who have applied for the positions.

We are not sure about you, but we were disappointed with the level of technical expertise provided by the retail staff of Apple Authorised Resellers. The few times we went, most of the staff were unable to tell us what processors were in the Macs that were on sale, or whether they were last year’s models or the newest models. One staff even errantly told us that higher wattage Magsafe chargers cannot be used on MacBooks with lower wattage requirements. Our own testing has proved it to be false.

Apple will definitely provide training for their staff to improve their service quality, but whether their product knowledge will be enhance remains to be seen.

4. Pricing of Apple products will still be higher than in the States

This is a no-brainer. Products sold in Singapore has traditionally been higher than those in other countries such as Canada or the States. We do not expect things to change. If you wish to see where is the cheapest country to buy a Mac, check out this cool website that shows you the cheapest places to purchase Apple products.

5. Repair services are likely still outsourced to Singapore’s Apple Authorised Service Centres

This is a prediction based on the fact that Apple Singapore did not recruit any technicians or technical support engineers. Our source told us that the reason why Apple Authorised Service Centres provide poor diagnostic services and have perpetually misdiagnosed and over-charged customers is due to the fact that they hire more customer service personnel than technicians. Most of the diagnosis are made by untrained customer service personnel. The Apple Authorised Service Centres do not have enough technicians who are able to provide accurate diagnosis.

6. Calls made to Apple Singapore will likely still be handled by Apple Care advisors in India

Support calls made to Apple Singapore used to be routed to Apple Australia. The benefit of having calls picked up by them is that Apple Australia’s Support Centre consists of Apple Advisors and Apple Product Specialists who are directly employed under Apple. They are more aware of Apple’s support options and are able to make the call to offer product replacements for free even though they are out of warranty in exceptional cases (terms as exceptions).

Since last year, calls made to Apple Singapore’s support telephone are likely outsourced to a call centre in India. The disadvantages are that the staff in India are not able to order any “exceptions”. They consists of only Apple Advisors who are not qualified to order any exceptions. All such requests have to be processed by Apple Product Specialists housed in Australia. They will usually direct you to your country’s Apple Authorised Service Centres. The many times we called, they were not able to put us in touch with the Apple Product Specialists in Australia.

So if you have a product that just failed a few days after the warranty has expired, it may be difficult to get a replacement without paying additional fees. Hopefully this might change after the Apple Store opens her doors to the public.

So what are your hopes and wishes for the new store?

We have shifted! Our new home is at:
www.macplus.sg

Check our Facebook for consistent 5-Star reviews given by our customers!

Contact us at 87817928

What’sApp, SMS, or call us between Mon – Sat, 11am – 8pm
We sometimes operate on Sundays. Check with us on our availability.

Email: hello@macplus.sg

Address: Blk 432 Clementi Ave 3 #07-272 Singapore 120432 (Strictly by appointment only)

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s